Terms of service

1. Overview

These Terms of Service govern your use of the Chrono Guild website and any purchases made through our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use this website.

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2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian to make purchases through our store.

3. Orders

An order confirmation email does not constitute acceptance of your order.

Chrono Guild reserves the right to cancel any order due to pricing errors, suspected fraud, stock shortages, supplier availability issues, or any other legitimate business reason.

If your order is cancelled after payment has been taken, a full refund will be issued.

4. Products and Availability

We strive to ensure that all product descriptions, images, specifications, and pricing information are accurate. However, errors may occasionally occur.

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

5. Pricing and Payments

All prices displayed on the website are shown in the applicable currency and include taxes where required by law unless otherwise stated.

Payment must be received in full before an order is processed and dispatched.

6. Fulfilment Partners

To process and fulfill customer orders, ChronoGuild may engage trusted supplier and fulfillment partners, including SwishWatchNetwork (SWN).

Customer information necessary for order fulfillment may be shared with these partners for the purpose of sourcing, processing, shipping, delivering, servicing, or returning products.

ChronoGuild remains the primary point of contact for customer service and order-related enquiries.

7. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

Chrono Guild is not responsible for delays caused by customs authorities, couriers, adverse weather conditions, carrier delays, or circumstances beyond our reasonable control.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns Policy, which forms part of these Terms of Service.

Customers should review our Returns Policy before placing an order.

9. Warranty

Where applicable, products may be covered by a manufacturer's warranty.

Warranty coverage, duration, and scope may vary by brand and product.

Warranty claims do not cover accidental damage, misuse, unauthorized repairs, normal wear and tear, or damage caused by failure to follow manufacturer instructions.

10. Intellectual Property

All content on this website, including logos, text, graphics, images, product descriptions, and website design elements, is owned by or licensed to ChronoGuild and may not be copied, reproduced, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, ChronoGuild shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes liability where such exclusion would be unlawful under applicable law.