Returns & Exchanges

At ChronoGuild, we take great care to ensure that every watch is accurately described and carefully inspected before dispatch. We understand, however, that there may be occasions when a purchase does not fully meet your expectations.

If you wish to return or exchange an item, please contact our customer support team within 14 days of delivery. When submitting your request, please provide your order number and the reason for the return or exchange.

Once your request has been reviewed and approved, we will provide return instructions and a Return Merchandise Authorization (RMA) number if applicable.

Return Eligibility

To qualify for a return or exchange, the item must:

• Be returned within 14 days of the delivery date.
• Be in unused, unworn, and original condition.
• Include all original packaging, accessories, manuals, warranty cards, tags, and protective materials.
• Show no signs of wear, damage, alteration, or misuse.

Items that do not meet these requirements may be rejected or subject to a reduced refund.

Return Shipping

Unless the item was received damaged, defective, or incorrect, customers are responsible for all return shipping costs.

We strongly recommend using a fully insured and trackable shipping service. ChronoGuild cannot be held responsible for returns lost or damaged in transit.

Exchanges

If you wish to exchange your watch for a different model, please contact us before returning the item. Exchanges are subject to stock availability and approval upon inspection of the returned product.

Any price difference between items will be either charged or refunded accordingly.

Restocking Fee

Approved returns may be subject to a 10% restocking fee. This fee helps cover payment processing, inspection, handling, and restocking costs.

The restocking fee will not apply if:

• The incorrect item was sent by ChronoGuild.
• The item arrives defective or damaged.
• The return is required due to an error on our part.

Refunds

Order Cancellation Before Dispatch

Orders cancelled before shipment are eligible for a full refund to the original payment method.

Refunds After Delivery

If approved, your refund will be processed within 3-5 business days using the original payment method. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

If the returned item does not meet our return requirements, we reserve the right to refuse the refund and return the item to the customer at their expense.

Non-Refundable Items

The following items are not eligible for returns or refunds:

• Customized or personalized products.
• Engraved watches.
• Special-order items sourced specifically for a customer.
• Products modified at the customer's request.
• Items returned with missing accessories, packaging, or documentation.
• Items showing signs of wear, damage, or use.

Refused Returns

ChronoGuild reserves the right to refuse returns where:

• Security seals, tags, or protective films have been removed.
• The item has been worn, altered, or damaged.
• Essential components, accessories, or documents are missing.
• The item is returned outside the approved return period.

In such cases, the item may be returned to the customer at their expense.

Lost Shipments

If your parcel appears to be delayed or lost, please first contact the shipping carrier using the tracking information provided.

If the carrier cannot resolve the matter and the shipment is confirmed lost, ChronoGuild will assist in filing a claim and, where appropriate, offer a replacement or refund in accordance with the carrier's investigation outcome.

Chargebacks & Disputes

We encourage customers to contact us directly before opening a payment dispute or chargeback.

Where a chargeback or payment dispute is active, the associated return request may be paused until the matter has been resolved. This helps prevent duplicate refund claims and ensures a fair resolution for all parties.

Customer Responsibility

Customers are responsible for ensuring that returned items are securely packaged and shipped according to the instructions provided by ChronoGuild.

Responsibility for the item remains with the customer until the return is successfully delivered and received by us.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact the ChronoGuild customer support team. We are committed to providing a fair, transparent, and professional service to every customer.